Shipping policy

IBC and Containers (a trading name of Express Matting Services Ltd) ships new, reconditioned and rebottled IBC containers, drums, bunds, spill pallets and industrial storage products from our own warehouse. This policy sets out where we deliver, how long it takes, what it costs and how issues are handled.

Where We Ship & From Where

Selling countries United Kingdom only
Ship-from location Our warehouse in Unit 1B, Summit Works, Manchester Road, Burnley, Lancashire, BB11 5HG, United Kingdom
Currency All prices are shown and charged in Pounds Sterling (GBP, £)
Tax All prices include UK VAT at 20%. No further tax is added at checkout.

Shipping Origin

All orders are dispatched from our own warehouse in Burnley, Lancashire, United Kingdom. Because we ship domestically within the UK, there are no import duties, customs charges or cross-border fees applied to your delivery.

Delivery Costs

Delivery is charged at a flat rate of £65 per order, UK-wide. The delivery charge is shown at checkout before you confirm and pay. There are no hidden fees or surcharges added after purchase.

Processing & Delivery Times

Order cut-off time 2:00 PM (GMT) on a working day
Handling time 1 – 2 business days (Monday – Friday)
Transit time 3 – 5 business days (Monday – Friday)
Total estimated delivery 4 – 7 business days (Monday – Friday)

Orders placed before 2:00 PM (GMT) on a working day begin processing the same day. Orders placed after the cut-off, at weekends or on UK public holidays begin processing on the next working day.

Carriers, Tracking & Delivery Terms

Orders are dispatched through our UK pallet and courier partners; larger and heavier items such as IBC containers are delivered on a pallet. As soon as your order is placed you will receive an order confirmation email. Once your order is dispatched, we email your tracking details so you can monitor delivery. Someone should be available to receive and check palletised goods on delivery.

Delayed Deliveries

If your order has not arrived within the estimated window, occasional carrier delays can occur. If your tracking shows no movement after this period, contact us with your order number and we will investigate promptly.

Damaged or Incorrect Items

If your order arrives damaged, or you receive an incorrect item, please take clear photographs of the item and its packaging and email them to us with your order number. We will resolve the matter as quickly as possible with a replacement or refund, including delivery costs where applicable, in accordance with the Consumer Rights Act 2015.

Changing Your Delivery Address

If you need to change your delivery address after ordering, contact us as soon as possible and before dispatch. Once an order has been dispatched we cannot change the delivery address.

Cancelling an Order

You may cancel your order free of charge at any time before it is dispatched — contact us as soon as possible and we will issue a full refund. After delivery, your 14-day right of return applies (see our Return & Refund Policy).

Delivery Restrictions

  • We deliver to mainland UK addresses. For offshore locations and the Scottish Highlands & Islands, please contact us before ordering to confirm availability and any additional carriage cost.
  • Due to the size and weight of palletised goods, we are unable to deliver to PO boxes.

Contact Us

For any questions about this policy or your order: